FAQ

 

 

Information om Covid-19

För oss på Erica Huuva Design är det viktigt att göra vad vi kan för att förhindra smittspridning och samtidigt hålla vår verksamhet igång. I arbetet med detta följer vi Folkhälsomyndighetens riktlinjer och rekommendationer.

Naturligtvis vill vi att våra kunder alltid ska känna sig välkomna att besöka oss i vår butik i Hedenäset som är öppen måndag-torsdag kl. 9.00-16.00.

Vi anpassar besök hos oss i vår fysiska butik i enlighet medmyndigheternas rekommendationer och den nya pandemilagen. Inför ditt besök, se till att du är frisk och inte har några förkylnings- eller influensaliknande symptom.

Tillsammans skapar vi en säkrare tid för oss alla. Ta hand om dig!

Information regarding Covid-19

For us, at Erica Huuva Design it is important to do what we can to prevent the spread of infection and at the same time keep our business going. In working with this, we follow the Public Health Agency's guidelines and recommendations. 

Of course, we want our customers to always feel welcome to visit us at our shop in Hedenäset which is open Monday-Thursday 9.00-16.00. 

We adapt our guidelines for visits in accordance with the authorities' recommendations and the new pandemic law. Before visiting us make sure you are healthy, without flu-like or cold symptoms. 

Together we create a safer time for all of us. Take care!

  

Vilken typ av silver innehåller smyckena?

Varje smycke från Erica Huuva tillverkas för hand i vår silversmedja i Sápmi, Swedish Lapland. Materialet är nickelfritt Sterling Silver 925 och ofta återvunnet, för att natur och miljö är viktiga för oss.

What type of silver does the jewelry contain?

Each piece of jewellery from Erica Huuva is made by hand in Sápmi. The material is nickel free Sterling silver 925 and mostly recycled.Just because nature and the environment are important to us.

 

Hur tar jag hand om silver?

Förvara dina smycken i sin låda eller i en förseglad plastpåse (så att syre inte kan komma in) när du inte använder dem. Torka av dina silversmycken med en polerduk för silver efter varje användning för att ta bort smink, hudoljor etc. För att förhindra att dina smycken blir onödigt slitna bör du ta bort dem när du badar, diskar och liknande. Undvik att sova med smyckena då de utsätts för onödigt slitage. Varken silver eller guld bör utsättas för salt- eller klorerat vatten. Rengör dina smycken ofta så håller de sin glans längre.

Ibland kan silvret mörkna, det oxiderar. Det händer för att vi utsöndrar mineraler och salt som reagerar med silver. Detta kan åtgärdas genom att använda silverdopp som du kan köpa i specialbutiker.

How Do I Care For silver?

Store your jewelry in its box when you don’t use it, or store them in a sealed plastic bag (so oxygen can’t enter) Wipe your silver jewelry with a silver polishing cloth after each use to remove makeup, skin oil etc. To prevent your jewelry from unnecessary wear and tear, you should remove them when you bathe, do the dishes and similar. Avoid sleeping with the jewelry since they will be exposed to unnecessary wear and tear. No metal, neither silver nor gold, should be exposed to salt- or chlorinated water. Clean your jewelry often and they will keep their shine longer.

Sometimes the silver can darken, oxidizing. This happens because we exude minerals and salt that reacts with the silver. This can be remedied by using a silver dip that you can buy in specialized stores.

 

Vad ska jag tänka på när det gäller läder ?

Bada aldrig med lädersmycken. Läder sträcker sig och formas efter användning genom åren och vatten gör processen snabbare.

What should i Consider when it comes to leather?

Never bathe with leather jewelry. Leather stretches and forms with use over the years and water quickens the process.

 

What do i do if i Regret my purchase?  

You have the right to return or exchange bought goods within 14 days of the purchase. It’s you yourself that decide if you want to change out the bought items or get your money back. In the case of termination of purchase you get your money back within 30 days of us receiving the return. 

 

What do i do if my order is damaged upon delivery?

If your delivery is damaged upon receiving it, where the package was visibly damaged in transit, you should immediately notify the delivery service or your local postal office. If they don’t take responsibility for the damages, contact our customer support.

 

Is there a physical store? 

Yes, our silver smith and physical shop can be found in Hedenäset and a showroom in Idivuoma.

You are welcome to visit our smith and shop in Hedenäset  (Mon-Thurs 9-16 )

Erica Huuva Samiskt Silver Design

Skolbacken 21

95795 Hedenäset ( The old school )

 

To the showroom in Idivuoma you are welcome to visit, but please make a call beforehand (070-3962279) to ensure that we are on site.

 

For how long have you been creating silver jewelry? 

The company Erica Huuva Samiskt Silver Design started 2006.

 

 How do I purchase gift cards?  

You can find gift certificates in the webshop under shop gift card.

Shopping for someone else but not sure what to give them? Give them the gift of choice with a ericahuuvadesign gift card.

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

If you want a larger amount, contact Customer Service; erica@ericahuuva.se


How do I use printed gift cards in the new webshop? 

At the launch of our new webshop, we have changed how we handle gift
cards and these are now delivered digitally. If you have a valid,
printed gift card that you want to use when making a purchase in our
webshop, please contact us by e-mail and we will help you to digitize you gift
card so it can be properly used here on our website.
Send us an e-mail to erica@ericahuuva.se and let us know following
credentials:
- Promo code. (Stated on you gift card)
- Email address to which you want to receive the digital gift card
- The total value of the gift card

 

I AM NOT SÁMI; CAN I WEAR THE JEWELRY?

Everyone can wear jewelry from Erica Huuva Design. The jewelry is Sami design with inspiration from nature and life as seasonal nomads in the Arctic. 

 

WHAT MEANING DOES THE SILVER HAVE IN THE SÁMI CULTURE?

Silver is a sacred metal for us Sami, who protects against evil spirits and bad luck.

 

How do i measure MY ring size?  

Rings are measured in the internal dimension; in diameter from edge to edge in millimeter. You can for example measure a ring you already have that fits. Put the ring on top of a ruler or measuring tape and measure.

If you don’t have a ring to measure, you can take a string or a piece of paper and wrap around your finger. Make a mark, stretch out and measure it with a ruler or measuring tape.

 

Can i become a reseller?

Contact us at erica@ericahuuva.se and let us know how products from Erica Huuva Design fits into your range of products.

Can I customize a ring? Do you make wedding rings?

Yes absolutely. We also make special orders according to the customer's wishes. Contact us for more information. erica@ericahuuva.se